Click on Apple logo in top left corner of your screen. A simple reboot can reset the hardware and fix the problem. That’s why when your MacBook won’t charge, try to restart it. If your school or employer require AV software to be installed, then keep the Symantec software or see if they would accept MalwareBytes as an alternative.įrom EtreCheck report: Adware: Launchd: ~/Library/LaunchAgents/ Executable: ~/Library/Application Support/mcp/helpermcp.app/Contents/MacOS/helpermcp Reason: Adware developer match Just like apps on your MacBook can get frozen, so can the hardware that controls the charging of your notebook. Neither ports show that a device is connected when I try and connect it. It gets power and charges fine but the dock doesn’t show up as connected under System Information > Thunderbolt. You should also never have multiple AV apps installed since they will interfere with each other. I have a 13 MacBook Pro 2017 (MacBookPro14.1) and have tried it with a Dell TB16 and unfortunately, it doesn’t detect the dock. You can also try running the Apple Diagnostics. If the condition is anything except 'Normal' or 'Good' then the battery should be replaced. Restarting the Macbook Pro then causes a hang, and requires a hard reset (holding the power button for 10 seconds or more). AV & cleaning apps are not needed on a Mac and usually cause more problems than they solve and will impact system performance. Check the condition of the battery by Option clicking the battery icon on the menu bar. Remove both CleanMyMac and the Symantec software by following the developer's instructions. 1 B (bel) 10 dB (decibel) K v is the statistical adder for computing upper-limit of A-weighted sound power level. L p A,m is the mean A-weighted sound pressure level measured at operator position (rounded to the nearest 1 dB).
Only an Apple technician can determine if the computer fully qualifies for any repair program since Apple provides the technician with very specific instructions on how to determine eligibility. L W A,m is the mean A-weighted sound power level, rounded to the nearest 0.1 B.
Sometimes the laptop must be experiencing a specific type of failure even if a laptop serial number qualifies for a repair program.
The free repair programs are only for certain serial number ranges where Apple had determined a manufacturing defect exists. It would seem your battery is defective since EtreCheck mentions the battery condition is "Service Battery".